Refund policy
At Vlora, we prioritize customer satisfaction by offering high-quality cosmetics and skincare products. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Products can be returned within 14 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Due to hygiene reasons, opened or used skincare/cosmetic products cannot be returned.
Non-Returnable Items
- Opened or used beauty products
- Items purchased on sale or clearance
- Gift cards
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
Contact Us
For return requests, email us at:
📧 shop@vlora.store